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Tell the NHS what you think of 111

Around 26,000 calls are made to NHS 111 in south east London every month. And if you've used it, NHS Lambeth Clinical Commissioning Group (CCG) wants to know what you think of the service.

NHS 111 makes it easier for the public to access urgent healthcare services when they need medical help fast. It is free to use and directs people to the right local service first time, or gives health advice that is best able to meet their needs. It supports urgent and emergency care services, ensuring that patients get the right care, first time.
The service is currently run by the London Ambulance Service in South East London, and the CCG is about to put the contract out to tender as it will expire soon. Before it does, it wants to know what local people think about 111 and the GP out of hours service.

Dr Adrian McLachlan, Chair of NHS Lambeth CCG said: "NHS 111 is a popular and valuable service directing people to the right place for the right care when they are unwell or injured. As the contract is coming up for renewal we are seeking views on what the service does well, and what it could do better."

The CCG has developed a survey for patients. The deadline is 30 September 2015.

Dr McLachlan said: "We want to ensure the service is what local patients need and the survey will help us gather people's views and make changes to the service if required."

The survey can be found online at If you don't have internet access but would like to give your views, call Gillian Ashton
on 020 3049 4163 or email


The CCG is also holding a workshop for patients from across south east London next week to help us work out details of the contract – it's being held at NHS offices in Lower Marsh, Waterloo on Monday 14 September from 11am to 3pm. If you're interested in attending, please contact Gillian as above for further details.