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NHS Lambeth CCG announces new provider for IT services to GPs across the borough​

NHS Lambeth CCG can today announce that North and East London Commissioning Support Unit (NEL CSU) has been named as the preferred bidder to provide IT services for the borough's GP practices as well as staff working for the CCG.

Subject to final contractual negotiations we expect that NEL CSU will start providing the GP and CCG IT services for Lambeth, Greenwich, Lewisham and Southwark from 1 August 2016.

NHS Lambeth CCG tendered for a new IT provider alongside Greenwich, Lewisham and Southwark CCGs to achieve better value for money through economies of scale and to collaborate on the procurement process to make best use of resources

During the procurement process, NEL CSU demonstrated that they were focussed on delivering high quality IT services for local GPs and health staff, as well as offering the best value for money.

Una Dalton, Director of Governance and Development of NHS Lambeth CCG said, "Our priority is to commission a high quality IT service that will meet the needs of our GPs and CCG staff, enabling them to work efficiently to deliver high quality health services for people living in Lambeth. We also want to make sure that the service delivers good value for money.

"NEL CSU demonstrated their focus on high quality service provision and customer service during the procurement process and we were impressed with their operating model which aims to resolve a high proportion of faults on first contact, leading to quick resolution of issues and high customer satisfaction scores.  We look forward to working with them in the future."​