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CQC inspectors find Streatham High Surgery in Streatham to be Outstanding

The Care Quality Commission has found the quality of care provided by Streatham High Surgery in Gracefield Gardens, Streatham, London to be Outstanding following an inspection carried out in November.

Under CQC’s new programme of inspections, all of England’s GP practices are being given a rating according to whether they are safe, effective, caring, responsive and well led.   

Inspectors rated the practice at Gracefield Gardens, Outstanding for being well led and responsive to people’s needs. This is the second London practice to be rated as such. A full report of the inspection has been published today.

The report highlights a number of areas of outstanding practice, including:

Inspectors found the practice held a register of patients living in vulnerable circumstances including people of no fixed abode and those with a learning disability. The practice was committed to meeting the needs of vulnerable people, and provided a caring and responsive service for them. Alerts were placed on these patients’ records so that staff were aware they might need to be prioritised for appointments and offered additional attention, such as though longer appointments.

CQC observed practice offered a number of online services, including booking and cancelling appointments, requesting repeat medicines, sending secure messages to the practice, viewing medical record and updating patient details.

The practice was responsive to the needs of older people, and offered home visits and rapid access appointments for those with complex healthcare needs.
The practice carried out proactive succession planning. Staff were supported to train and develop beyond their roles, and move into positions with greater responsibilities. There was good and constructive engagement with staff and a high level of staff satisfaction

Ruth Rankine, Deputy Chief Inspector of General Practice, said: "We found that the Streatham High Surgery is providing an Outstanding service, particularly for people whose circumstances may make them vulnerable.

"I was particularly impressed with practice’s work to initiate positive service improvements for patients. We found that staff demonstrated a sound understanding of the differing needs of their patients and acted on these needs in the planning and delivery of its services
“The GPs and staff at Stratham High Surgery have demonstrated a real commitment to their patients.

"All of this hard work and dedication pays off in making a real difference for their patients – which is why we have found this practice to be Outstanding."