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​CQC 'good' rating for South London and Maudsley

South London and Maudsley NHS Foundation Trust (SLaM) has achieved a 'good' overall rating by the Care Quality Commission (CQC) with some services rated as 'outstanding'. 

More than 100 inspectors visited services across the trust in September and judged services to be "safe, effective, caring, responsive and well led". 

The CQC inspected 71 wards, teams and clinics across all the trust's sites in south London - at the Maudsley Hospital in Southwark, Lambeth Hospital, Ladywell Unit (Lewisham Hospital) and Bethlem Royal Hospital in Bromley. 

Inspectors reported that staff were very caring, professional and 'worked tirelessly to support patients'. They praised the trust for involving patients in the running and decision making about services, leading to changes across the services. 

Out of 11 services, inspectors rated those for people with a learning disability or autism as 'outstanding'; six as 'good', including specialist community and inpatient services for children and adolescents; and three services as 'requires improvement'.

Other service areas rated 'good' were: adult rehabilitation wards; crisis services and health based places of safety; community based mental health services for adults and older people.

Other elements of good practice identified include:

  • Support for patients with their physical health;
  • learning and development opportunities for staff; and
  • using best practice, guidance and research to inform work, resulting in staff providing high quality care for patients.

There were three service areas that inspectors judged to require further improvement. The main issues for improvement are: staff recruitment and retention; improving the recording of risk for individual patients; the need to improve practices relating to restraint and seclusion; maintaining emergency medical equipment; and improving some environments to make them safer for patients.

Find out more in the CQC's full re​​port.