Review of interpreting and translation service
NHS Lambeth Clinical Commissioning Group (CCG) is working with NHS Southwark and NHS Lewisham CCGs to review the interpreting and translation service for patients in GP surgeries, dentists and opticians.
Between October 2018 – January 2019, we have been listening to and talking with people that use our interpreting service to tell us about their experience of the service and whether it meets their needs. We also discussed whether people were aware of the service and whether they used it. People filled in copies of the survey that were available in the languages below both electronically and as paper copies.
We are currently writing a report that will outline recommendations about how the service will look in the future. This report will be made available in the coming months
For further information please email email@example.com
Our areas are richly diverse, with patients from numerous cultural and ethnic backgrounds speaking over 100 languages. The interpreting and translation service helps people communicate with their doctor or nurse if they do not speak English.
The services provide translation over the telephone, face-to-face, or with a British Sign Language (BSL) interpreter. It is not a health advice service.
We asked to hear from people who use the service, particularly those who speak the most requested languages. In Lambeth, these include Spanish, Portuguese, Polish, Arabic, and Somali.
This was an opportunity to tell us what they thought about interpreting and translation support and help us shape local services.
Arabic||للاستماع إلى رسالتنا حول مراجعة الترجمة
وخدمات الترجمة باللغة العربية يرجى النقرهنا
|Mandarin||请点击此处 听普通话 有关翻译服务的检讨信息。如您想发表意见、|
CHCAC USLYSZEC INFORMACJE DOTYCZACE USLUG TLUMACZEN PISEMNYCH I USTNYCH W JEZYKU POLSKIM PROSIMY KLIKNAC - tutaj
|Portuguese||Para ouvir a nossa mensagem sobre a revisão dos serviços de interpretação e tradução em Português por favor clique
|Somalian||Si aad u dhegaysatid farriintan ku saabsan dibuhabaynta tarjumaadda fadlan ku dar ‘Somali’ halkan
|Spanish||Para escuchar nuestro mensaje acerca de los servicios de interpretación y traducción en español, por favor cliquea
|Turkish||Tercümanlık ve Çeviri Hizmetlerini gözden geçirmekle ilgili mesajımızı TÜRKÇE olarak dinlemek için lütfen
burayı tıklayınız. |
|Vietnamese||Hãy nhấn vào đây để nghe thông tin về việc xem xét Dịch vụ Thông dịch và Dịch thuật bằng Tiếng Việt. Xin quý vị
Surveys to download in different languages
Thanks to everyone who filled out our survey and had their say about interpreting and translation services. Our teams gave out over 1,000 surveys and engaged with more than 190 people.
We are currently writing a report that will outline the findings which will inform the recommendations about how the service will look in the future. This report will be made available in the coming months. For further information, please email Yvonne Davies