Back to news

Dr Mark Smith takes up Clinical Quality Lead role

Dr Mark Smith from the Waterloo Health Centre has been appointed as our Clinical Quality Lead and will spend two sessions a week engaging practices to help improve quality, and working with the CCG. To help achieve progress in quality Mark will be making good use of the Quality Alerts system and be involved in other quality improvement practices.

"We want practices to see the value in the Quality Alerts system and to encourage them to report where quality is falling.  We also want to ensure there is full feedback from other health providers which we can share with each other. There is a point to reporting problems but perhaps some practices have felt that their reporting doesn't lead to changes.  However, we have already had positive outcomes as a result of Quality Alerts, such as improvements in the process for issuing medical certificates and in the district nursing service. We can do more to highlight these."

"I see my role as a practical link between day-to-day general practice and the CCG. It's not just about going to meetings, but about giving actual support and making quality improvement meaningful to members on a daily basis."

Mark is hoping for a bigger focus on engagement among practices, particularly as we move to delegated commissioning, and he also wants to look at quality improvement in the local care networks, the federations and local trusts.

He will be working with closely with CCG colleagues Ann Middleton, Assistant Director (Quality and Governance) and Pippa Pritchard, Governance Manager.  If you would like to raise any points about monitoring and reporting on quality with Mark please send an email to