​​​Health records

Health services collect and hold information about patients so that they can provide better health care to patients and improve services.

Sometimes we share this information with other health professionals to help us make sure your care is joined up – for instance, by sharing details of the medication you receive, or the operations you've had.

This leaf​let​ ​tells you what sort of details we record, how it is held and shared and how you can see the information we hold about you.​

It also tells you how the NHS shares information that does not identify patients to help improvements to services.

Fair Processing Notice 

The purpose of this notice is to inform you of the type of information (including personal information) that Lambeth Clinical Commissioning Group (CCG) holds, how that information is used, who we may share that information with, and how we keep it secure and confidential. You can find out more in the document below.

What we do 

The CCG is responsible for planning and buying (also known as commissioning) health services from healthcare providers such as hospitals, for our local population to ensure the highest​ quality of healthcare.  We also have a performance and quality monitoring role of these services, which includes responding to any concerns from our patients on services offered.

How we collect and use information 

We collect and use information to allow us to plan the provision of healthcare services.  Most of the information that we usually collect and use is anonymous.  In some circumstances we need your explicit consent to collect your information. We may also ask that the information from your healthcare providers, such as your GP and hospitals, is combined and joined up in order to better support you to stay well and for us to better plan the services we buy.

As outlined in the NHS Constitution, we are committed to protecting your rights and responsibilities as a patient.  These include your right to confidentiality and giving you access to your health information.  You have the right to ask whether we have access to your information, and to choose that you do not want your information managed by us for certain purposes.

Examples of how we use your information include: 

  • Evaluation and review of services such as checking their quality and efficiency
  • Investigating complaints and legal claim
  • Making sure our services can meet patient needs, now and in the future
  • Preparing statistics on NHS performance
  • Reviewing the care we provide to make sure it is of the highest standard.
To find out more about how your information is collected and used, please view our leaflet that explains how we use your personal information safely.

How you can access your records

The Data Protection Act 1998 gives you a right to access the information we hold about you on our records. Requests must be made in writing to:

Data Protection Officer
South East Commissioning Support Unit ​
3rd Floor, 1 Lower Marsh,

We will reply to your request within 40 days from receipt and in order to provide the correct information we will need:
  • Your personal details inclu​ding your full name, address, date of birth, and NHS number so that your identity can be verified and your records located 
  • A cheque for an initial £10 (rising to a maximum of £50 for health records) made payable to NHS Lambeth Clinical Commissioning Group 
  • An indication of what information you are requesting to enable the CCG to locate this in an efficient manner
For independent advice about data protection, privacy and data-sharing issues, you can contact the:

The Information Commissioner
Wycliffe House
Water Lane
Cheshire SK9 5AF

Phone: 08456 30 60 60 or 01625 54 57 45
Website: www.ico.org.uk