Comment or complain


We do all we can to provide good quality health services, but sometimes things don’t go as they should. We welcome people telling us about how we can improve, or make a complaint about the service they have received from Lambeth CCG.

We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.

Complaints about GPs, dentists, pharmacists or opticians


From 1 April 2013, if you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.

Tel:       0300 311 2233 (free national number)
Email:   England.contactus@nhs.net

Complaints against a hospital


You should make your complaint directly to the relevant hospital by contacting the complaints department at the hospital you wish to complain to.

Complaints about other services


If you have a complaint concerning other heath services in Lambeth (not hospitals, GPs, dentists, pharmacists or opticians), then please contact South East Commissioning Support Unit complaints team (details below).

The South East Commissioning Support Unit complaints team is responsible for managing the complaints process on behalf of NHS Lambeth CCG.

The team can also give you general advice about the complaints procedure.

Tel:            0800 4561517
Email:       secsu.complaints@nhs.net   ​

Write to:    SE​CSU Complaints Team 
                  1 Lower Marsh, London SE1 7NT

Complaints FAQs

 

 To find out answers to common questions view our Complaints FAQs 

Supporting you in making an NHS complaint


If you need support in making a complaint about an NHS service, contact VoiceAbility who provide a free and independent service that can help you make an NHS complaint.

Email: nhscomplaints@voiceability.org  
Tel: 0300 330 5454
Textphone: 0786 002 2939
Fax: 0330 088 3762

Visit the Voiceability website to find out more about making a Lambeth NHS complaint.