Comment or complain

We do all we can to provide good quality health services, but sometimes things don’t go as they should. We welcome people telling us about how we can improve, or make a complaint about the service they have received from Lambeth CCG.

We are also very pleased to receive positive feedback and compliments about our work or the quality of health services you have received as a local resident.

Complaints about GPs, dentists, pharmacists or opticians

From 1 April 2013, if you have a complaint about a GP, dentist, pharmacist or optician that cannot be resolved locally with the practice manager or pharmacist, you should contact NHS England.

Tel:       0300 311 2233 (free national number)

Complaints against a hospital

You should make your complaint directly to the relevant hospital by contacting the complaints department at the hospital you wish to complain to.

Complaints about other services

If you have a complaint concerning other heath services in Lambeth (not hospitals, GPs, dentists, pharmacists or opticians), then please contact NEL Commissioning Support Unit complaints team (details below).

NEL Commissioning Support Unit complaints team is responsible for managing the complaints process on behalf of NHS Lambeth CCG.

The team can also give you general advice about the complaints procedure.

Tel:            0800 4561517

Write to:    NEL Complaints Team 
                  1 Lower Marsh, London SE1 7NT

Complaints FAQs


 To find out answers to common questions view our Complaints FAQs 

Supporting you in making an NHS complaint

If you need support in making a complaint about an NHS service, contact POWhER who provide a free and independent service that can help you make an NHS complaint.


Tel: 0300 456 2370

Fax: 0300 456 2365

Visit the POWhER London Independent Health complaints Advocacy Service for more information about how to make a Lambeth complaint