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Patient ID checks commencing April 1st at King's College Hospital

From April 1st 2017, new Department of Health guidelines come into effect which requires NHS Trusts and Foundation Trusts to request two forms of ID from all patients, to demonstrate UK-residency when requiring medical services from the hospital. This is to ensure that where appropriate patients are charged to recover the cost of their treatment. 

King's College Hospital NHS Foundation Trust is beginning the process by launching two pilots – in Ophthalmology and Orthopaedics outpatient clinics. 

Patients will receive a leaflet with their appointment letter, explaining the new guidelines and requiring them to bring proof of identity and proof of address to their appointment. Clinic staff are undergoing specific training to manage the new process and our Overseas Visitors team will be on hand to provide advice and guidance.

When referring to the Ophthalmology or Orthopaedic service at Denmark Hill please could you make patients aware of the new DOH requirements and the need to bring ID with them to their appointment.

Patient care will always be our priority and we would never deny any urgent or emergency treatment for any patient.  However this scheme will enable us to move effectively manage how we charge patient who are not entitled to free NHS care, which will ultimately benefit the Trust.

If you have any queries please contact – paula.cooper5@nhs.net